Shipping & Returns
Everything parents need to know about Duck Kix order timing, delivery updates, returns, and exchanges.
Quax says: we keep order help simple.
Shipping times
Estimated shipping options and delivery timing are shown at checkout. Timing can vary based on item availability, destination, and carrier updates.
Order updates
After placing an order, you will receive confirmation and shipping updates using the contact information provided at checkout.
Free shipping
When available, free shipping offers are shown in the announcement bar, cart, or checkout. Current promotions may change over time.
Returns and exchanges
If your Duck Kix order is not right, contact us as soon as possible. Items should be unused, unwashed, and in their original condition unless the issue is due to damage or defect.
Damaged or incorrect items
Please contact us with your order number and photos of the issue. We will review it and help with the next step.
Need help with an order?
We are happy to help with shipping questions, returns, exchanges, and fit concerns.